Volunteer Cornwall launches key worker telephone support service

  Posted: 07.04.20 at 12:00 by Joe Macey

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People working at the front line of the fight against Coronavirus face potentially huge pressure when dealing with the emotional fallout of working with those most affected.

In response to this, Volunteer Cornwall based in Truro has launched its new ‘Wellbeing Mentors’ to support anyone working as a Key Worker during the Coronavirus crisis. This service is to support both staff and volunteers in the NHS, Social Care, Voluntary Sector and other essential services.

The scheme, launched today (7th) by Coronavirus Response Team Coordinator Marianne Wright, is for anyone who may be experiencing an emotional ‘wobble’ or distress at dealing with the impact of the virus on their working lives.

Marianne said:

“Our Telephone Wellbeing Mentors are offering a friendly ’listening’ service so key workers do not need to take problems home to friends and family or offload onto your colleagues. This will be especially good for those who may be self-isolating and missing friends and family.”

This service is suitable for any key workers, even those who already receive clinical supervision.

Marianne added:

“Callers can tell us anything they want – even have a good cry. We will not judge and all calls are confidential.”

All the Volunteer Cornwall Wellbeing Mentors have listening experience (much from the experience of counselling or coaching) and have offered their time to support people during this challenging time. All mentors are vetted and the situation is monitored to ensure that both parties are emotionally supported.

Volunteer Cornwall will be accepting self-referrals for support on this dedicated confidential email [email protected] and said they will aim to respond within 48 hours.

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